Our Privacy Policy

Statepower Electrical is committed to providing high-quality electrical services while respecting and protecting your privacy. This Privacy Policy explains how we handle your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

A full copy of the Australian Privacy Principles is available on the Office of the Australian Information Commissioner’s website: www.oaic.gov.au.

1. What is Personal Information and why do we collect it?

Personal Information means information or an opinion that identifies you. Examples include:

  • Name
  • Address
  • Email address
  • Phone number

We may collect this information through:

  • Contact forms and service request forms on our website
  • Phone calls, emails, text messages, and in-person interactions
  • Our website: www.statepower.com.au
  • Social media messages or interactions
  • Publicly available sources
  • Authorised third parties

We collect personal information to:

  • Provide and manage our electrical services
  • Respond to enquiries and provide quotes
  • Schedule appointments and maintain service records
  • Send updates, safety tips, and promotional offers (you can opt out anytime)

Where possible, we will explain why we are collecting your information and how we will use it.

2. Website Data & Cookies

When you visit our website, we may collect information about your device, browser, IP address, and how you interact with our site. This helps us improve our website and services.

We may use cookies (small files stored on your device) and similar technologies to:

  • Improve website functionality
  • Remember your preferences
  • Analyse site traffic via tools such as Google Analytics
  • Deliver relevant advertising

You can disable cookies through your browser settings, but some parts of our website may not function correctly without them.

3. Information Collected via Forms

If you submit an enquiry or booking form through our website, the information you provide is sent securely to us and used only for the purpose of:

  • Following up after service delivery
    We do not sell or rent your form data to third parties.
  • Responding to your request
  • Preparing quotes or service bookings

4. Sensitive Information

Sensitive information includes details about your racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, or health information.
We will only collect or use sensitive information:

  • For the purpose it was provided
  • For a directly related secondary purpose
  • With your consent
  • When required or authorised by law

5. Collection from Third Parties

Where practical, we collect information directly from you. Sometimes we may receive information from third parties such as building contractors or real estate agents. If this happens, we will take reasonable steps to let you know.

6. Disclosure of Personal Information

We may disclose your personal information:

  • To third parties where you have given consent
  • When required or authorised by law
  • To trusted service providers who assist us in operating our website, business, or delivering services (e.g., IT support, payment processors)

7. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

When your personal information is no longer needed, we will securely destroy or de-identify it. Client records are kept for at least seven (7) years to meet legal obligations.

8. Accessing and Updating Your Personal Information

You have the right to request access to your personal information and to request corrections if it is inaccurate.

We may require proof of identity before releasing any information. We do not charge for access requests, but an administration fee may apply for copies of records.

9. Keeping Your Information Accurate

We aim to keep your personal information current and correct. Please contact us promptly if your details change.

10. Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

11. Contacting Us

If you have questions or concerns about our privacy practices, please contact Statepower Electrical:

  • Phone: 0437 526 354
  • Email: [email protected]
  • Address: 186 Grange Rd, Fairfield VIC 3078